Terms of Service

Last updated: April 24th, 2025

Welcome to QRSurge, the dynamic QR-code generation and analytics platform operated by ThinkSource Software, LLC d/b/a QRSurge (“Company,” “QRSurge,” “we,” “us,” or “our”). By (a) creating a QRSurge account, (b) paying for a subscription, or (c) scanning a QR code generated by QRSurge (collectively, the “Service”), you agree to these Terms. If you do not agree, do not use the Service. You must be at least 18 years old.


1. Definitions

  • Customer: The individual or entity that opens a QRSurge account.
  • User: A Customer’s employee, contractor, or invitee who accesses the Service under that account.
  • Scanner: Any person who scans a QR code created with the Service.
  • Content: URLs, files, images, text, or other material you upload or link to.
  • Data: Analytics we collect (e.g., timestamp, device type, country, city, ZIP code, rough lat/long, browser language).
  • Fair Use Policy: Traffic and storage limits (link), incorporated by reference.
  • Acceptable Use Policy: The prohibited-use rules set out in Section 4 of these Terms.

2. Account Registration & Security

You must provide truthful information and keep credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] of any unauthorized use.

3. Subscription Plans, Fees & Payment Terms

  1. Plans: We offer free, monthly, and yearly plans. Paid plans auto-renew until canceled.
  2. Billing: We charge your payment method at the start of each term. Paid plan upgrades and downgrades take effect immediately and we charge or credit the prorated difference. Subscriptions may be canceled at any time by you; you will continue to have access to paid features through the end of the current billing period, after which your account automatically downgrades to the free tier.
  3. Price Changes: We may change plan fees at any time.
    • For monthly subscriptions, new prices apply on your next monthly renewal date after at least 30 days’ prior notice by email or in-app message.
    • For annual subscriptions, new prices apply at the start of your next annual term after similar notice.
    Continued use after the new price takes effect constitutes acceptance. If you disagree, you may cancel before renewal.
  4. Refunds: You may cancel within 14 days of your first paid subscription for a full refund. Afterward, all fees are non-refundable.
  5. Taxes: Prices exclude applicable taxes, which you must pay.
  6. Fair Use: Even on “unlimited” plans, usage is subject to the Fair Use Policy; we may throttle or suspend excessive traffic that threatens Service stability.

4. License Grant & Acceptable Use

We grant you a non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms and all applicable laws. We may suspend or remove any QR code or Content—without notice—if it (i) links to malware, illegal, or infringing material, (ii) violates the rules below, or (iii) poses a security or legal risk.

Acceptable Use Policy. You agree not to use the Service—or allow others to use it—for any of the following:

  • Illegal or harmful content: Hosting, linking to, or redirecting QR codes or short links to material that is unlawful, defamatory, harassing, hateful, or promotes violence or harm against any person or group.
  • Malware and phishing: Distributing viruses, ransomware, spyware, key-loggers, or sites designed to steal credentials, personal data, or payment information.
  • Intellectual-property infringement: Linking to content that infringes any copyright, trademark, or other proprietary right without authorization.
  • Sexual exploitation: Any content depicting minors in sexual activities, non-consensual pornography, or services that facilitate human trafficking.
  • Personal-data abuse: Collecting or exposing sensitive personal data (e.g., Social Security numbers, medical information) without proper notice and consent.
  • Spam and deceptive marketing: Generating QR codes or short links that lead to unsolicited commercial messages, scams, or misleading promotions.
  • Resource abuse: Automated scanning or traffic that overwhelms our infrastructure, attempts to bypass rate limits, or otherwise disrupts the Service.
  • Security testing without consent: Attempting to probe, scan, or penetrate QRSurge systems or networks without prior written authorization.

QRSurge reserves the right to review, disable, or delete any QR code or short link and to suspend or terminate accounts that violate this Acceptable Use Policy, with or without notice. Reinstatement is at our sole discretion.

5. Customer Data & Content

  1. Ownership: You retain all rights to your Content. You grant us a worldwide, royalty-free license to host, process, reproduce, and display Content solely to provide the Service.
  2. User-Generated Content: You warrant you have all rights to any files, images, PDFs, or micro-landing pages you upload.
  3. Data on Scans: We collect the Data listed above. IP addresses are used only momentarily to derive location and are then discarded.
  4. Retention: Upon termination, we delete or anonymize Customer Data and Content within 30 days, except as required by law or for aggregated statistics.
  5. DMCA: Copyright owners may send takedown notices to [email protected].

6. Privacy & Security

Our Privacy Policy explains how we handle personal information. We employ reasonable technical and organizational measures and use trusted sub-processors. We will notify you of any data breach as required by law.

7. Intellectual Property

The Service, its software, and QRSurge trademarks are our property and protected by U.S. and international laws. Except for the limited license in Section 4, all rights are reserved.

8. Third-Party Sites & Redirects

The Service lets Customers create QR codes and short links that point to websites, files, or other resources operated by third parties (“Third-Party Sites”). We do not control or review Third-Party Sites and are not responsible or liable for their availability, security, content, products, or services, nor for any loss or damage arising from access to them. Visiting a Third-Party Site is at your own risk and subject to that site’s terms and privacy policy. We may, but are not obligated to, disable a QR code or suspend an account if a linked Third-Party Site appears malicious, illegal, or otherwise violates our policies.

9. Beta / Free Tier Disclaimer

Features labeled “Beta,” “Preview,” or provided under the free tier are experimental and may be changed, throttled, or removed at any time without notice or SLA. Use them at your own risk.

10. Service Levels & Support

  • Enterprise Uptime: Enterprise plans include a 99.9% monthly uptime commitment for core redirect functionality. Credit = one day of subscription fees per qualifying downtime hour, capped at 30% of the monthly fee.
  • Support: Email support is available Monday – Friday, 9 am – 5 pm U.S. Eastern ([email protected]).

11. Termination & Suspension

Either party may terminate at any time for convenience by closing the account (effective at the end of the current billing period) or for cause if the other party materially breaches these Terms and fails to cure within 30 days. We may suspend the Service immediately for non-payment, security risk, or violations of law or policy.

12. Disclaimers of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” Except for any explicit SLA in Section 10, we disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that QR codes will be scan-able in every environment or that analytics will be error-free.

13. Limitation of Liability

Our total liability arising out of or relating to the Service will not exceed the fees you paid in the 6 months preceding the event giving rise to liability. We will not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, revenue, data, or goodwill). Some jurisdictions do not allow certain limitations; where they apply, our liability is limited to the maximum extent permitted.

14. Indemnification

You will indemnify, defend, and hold harmless Company and its affiliates from any claim arising out of (a) your Content, (b) use of the Service in violation of these Terms or law, or (c) your infringement of any third-party right.

15. Governing Law & Dispute Resolution

These Terms and any dispute related to the Service are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute or claim arising out of or relating to these Terms or the Service will be resolved by binding arbitration in Florida. Company will select the arbitration administrator and/or individual arbitrator in its sole discretion, provided that the selection is made from nationally recognized arbitration providers and is consistent with the U.S. Federal Arbitration Act. The arbitration will be conducted in English on an individual basis; class, collective, and representative actions are waived. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. Either party may seek temporary or preliminary injunctive relief in any competent court to protect its rights in intellectual property or confidential information pending completion of arbitration.

16. Changes to the Terms

We may update these Terms from time to time. We will post the revised version with a new “Last updated” date and, for material changes, provide notice by email or in-app message. Continued use after changes take effect constitutes acceptance.

17. Marketing

Unless you notify us in writing to the contrary, you grant QRSurge a limited, worldwide, royalty-free license to display your company name, logo, and other trademarks on our website and in marketing materials solely to identify you as a customer of the Service. You may withdraw this permission at any time by emailing [email protected], in which case we will remove your marks within 30 days. QRSurge will not use any individual’s name, likeness, or testimonial without separate, express permission.

18. Feedback

If you send us comments, ideas, or suggestions about the Service (“Feedback”), you grant QRSurge a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, publish, or incorporate that Feedback into our products and services without any obligation to you. Providing Feedback does not give you any proprietary interest in the Service or its intellectual property, nor does it create any expectation of compensation, attribution, or future rights. Feedback is non-confidential and may be used by us without restriction.

19. Compliance with Laws

You are solely responsible for ensuring that your use of the Service—and any Content, data, or QR codes you create—complies with all laws, regulations, and industry standards that apply to you or to Scanners in the jurisdictions where you operate. These include, without limitation, data-protection and privacy laws, export-control restrictions, consumer-protection statutes, and marketing or spam regulations. QRSurge does not monitor your use of the Service for legal compliance and will not be liable for any failure by you to comply with applicable requirements.

20. Data Processing Addendum (DPA)

If you process personal data from the European Economic Area, the United Kingdom, or Switzerland through the Services, that processing is subject to a separate Data-Processing Addendum (“DPA”) incorporating the Standard Contractual Clauses.

  • Company will make the current DPA available upon written request to [email protected].
  • Once requested, the DPA becomes part of—and is fully incorporated into—these Terms.
  • If you require a countersigned copy, Company will execute the DPA via electronic signature.

21. Miscellaneous

These Terms, together with the Privacy Policy, Fair Use Policy, Acceptable Use Policy, and any Order Form or SLA, constitute the entire agreement between you and QRSurge. If any provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, sale, or reorganization. Neither party is liable for delay or failure to perform due to force-majeure events.

22. Contact Information & Notices

ThinkSource Software, LLC d/b/a QRSurge
7901 4th St N, #26674
St. Petersburg, FL 33702 USA

Notices are deemed received (i) when delivered by hand, (ii) three business days after mailing via certified mail (return receipt requested), or (iii) when acknowledged by the receiving server for email.


Questions? Contact us at [email protected].

QRSurge
QRSurge is a free online QR code generator that lets you create high-quality, custom QR codes instantly. Generate branded QR codes for websites, WiFi access, contact information, and more. Download your codes in high-resolution formats — no registration required. Perfect for both personal and commercial use.

QR Code Generators

Bluesky QR Code Generator
© QRSurge.com 2025. Made with ♥ in Miami.
QR Code is a registered trademark of DENSO WAVE INCORPORATED
Images provided by Freepik